Returns & Exchanges

We want you to be confident ordering from us - and we’re always fair if something isn’t right.

- You can return your glass within 30 days of delivery

- Items must be unused and in original condition

- Return postage is the customer’s responsibility

Once received and inspected, we’ll issue a refund.

- If your glass arrives damaged, contact us as soon as possible

- We’ll arrange a replacement where appropriate

If your glass breaks during normal use, our Breakage Guarantee applies:

- One replacement per glass

- Valid for 12 months

- Broken glass must be returned for inspection

Please note: exchanges are only offered for damage or faults, not for general use or preference changes.