Shipping Policy

Last updated: 15 September 2026

Where we deliver

We deliver throughout the United Kingdom, including Northern Ireland, the Scottish Highlands and islands.

The same published delivery rates apply across these locations. We do not currently offer international delivery.

Dispatch and delivery times

In-stock orders are normally dispatched within two working days.

Working days are Monday to Friday, excluding bank holidays.

Delivery estimates start from dispatch, rather than the date you order. Express delivery does not guarantee same-day dispatch or next-day arrival.

Delivery may take longer during busy periods or service disruptions. This does not affect your statutory rights.

Pre-orders and separate shipments

Pre-order products are clearly identified, with an estimated dispatch date shown before purchase. Payment is taken in full at checkout.

If you buy an in-stock product alongside a pre-order product, the in-stock product ships first. The pre-order product ships when available.

Delivery is charged separately for these shipments, with both charges displayed and included in the total before payment.

We will contact you if the estimated pre-order dispatch date changes materially.

Free-delivery promotions

We occasionally offer free-delivery promotions. The current qualifying products, thresholds and exclusions are shown on the website and reflected at checkout.

Orders containing pre-order glasses are excluded from our current free-delivery promotion.

Promotions may change for future orders. An offer applied to your purchase will be honoured according to the terms shown when you ordered.

Packing and delivery updates

Orders are fulfilled by Haul and Store and delivered by Royal Mail.

We use protective packaging designed to keep glassware secure during transit.

Delivery updates are sent using the contact details supplied with your order, where available for the service selected.

Delivery details and missed deliveries

Please check your delivery address carefully before paying. If you notice an error, email support@gildedpeaks.com promptly. We cannot guarantee an address amendment once fulfilment has begun.

If you miss delivery, follow Royal Mail’s instructions to arrange redelivery or collection within the period specified in its notification.

If a parcel is returned to us, we will contact you about the available options. Any agreed charge for a further delivery will be explained before payment. Where you cancel, refunds are handled according to your statutory rights and our Returns and Refunds Policy.

Missing, delayed or damaged parcels

Contact support@gildedpeaks.com if your parcel has not arrived within the expected timeframe, is marked delivered but cannot be found, or arrives damaged.

Please include your order number and, for damage, photographs where possible. Do not return broken glass.

We will investigate delivery problems with the carrier. Goods remain our responsibility until received by you or your nominated recipient, other than the carrier.

Unless a different delivery period has been agreed, goods must be delivered without undue delay and within 30 days of the contract. If delivery fails, you retain your statutory rights, including rights to set an appropriate further delivery deadline or cancel in the circumstances provided by law.

Contact

Email: support@gildedpeaks.com
We aim to respond within two working days.